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Remote Monitoring Best Practices Guide: How to Effectively Monitor RPM Patients in 4 Steps

Create successful monitoring processes in your RPM program while avoiding common pitfalls.

Remote patient monitoring (RPM) has grown rapidly since CMS introduced the RPM CPT® codes in 2018. The pandemic fueled a rapid spike in all virtual health services, including RPM. By the end of 2020, 29.1 million patients were using RPM and this is projected to grow to over 70 million by 20251.

But for some medical groups and physician practices, rapid growth has led to an entirely new challenge: figuring out how to effectively engage with their RPM patients in a meaningful way. RPM success hinges on the ability of monitoring staff to encourage active patient participation and creates behavior changes through ongoing communication. Achieving this is easier said than done.

To help you navigate these obstacles, we’ve developed a comprehensive guide on how to implement a monitoring program that drives the clinical and financial results you want. This information is based on our experience helping hundreds of healthcare organizations successfully implement RPM programs for tens of thousands of patients. These groups have collectively achieved a 92% average patient adherence rate.

While there is no one-size fits all approach to monitoring, we’ve learned a few things about what works and what doesn’t. We want to help you achieve similar results.

1 Insider Intelligence US Remote Patient Monitoring Forecast Reviewed Nov 2021

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When you download this guide, you'll learn:

  • How to identify the right patients for your RPM program
  • How to set the foundation for monitoring success with effective onboarding
  • Strategies for creating clinical monitoring processes that drive measurable clinical and financial benefits from RPM
  • Best practices for driving ongoing patient adherence and engagement
  • How to determine your monitoring staffing requirements and the options for resourcing staffing
  • How to evaluate if outsourced monitoring is right for your practice
  • And more
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This guide is an ideal resource for:

  • Providers launching RPM programs or trying to improve the performance of their existing RPM programs
  • RPM / Telehealth leads and champions looking for best practices in monitoring
  • RPM leaders and staff who are struggling to consistently reach the RPM billing thresholds and are considering outsourcing the monitoring function
  • Monitoring staff that want to understand what a reasonable RPM workload is and/or improve how they engage with patients

The takeaways from this resource can be applied in the following clinical settings:
  • Outpatient / ambulatory physician practices
  • ACOs and other group practices
  • Health systems
  • Hospital outpatient departments
  • FQHCs and other safety net providers

Build an RPM program that gets results, for your patients and your practice.


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