Optimize Health Questions

Frequently Asked Questions about Optimize Health and the services offered

• What is the difference between synchronous and asynchronous communication and how do you track it?
• Do we have to pay for every patient on the platform?
• Can Optimize Health integrate with our EHR/EMR?
• What are the advantages of using a monitoring service?
• What devices does Optimize Health offer?
• What’s the difference between a cellular and Bluetooth device?
• Is Optimize Health HIPAA compliant? How does the platform keep patient data secure?
• Can patients have multiple devices? Is there cost or additional reimbursement?
• What happens if a device is damaged or stops working?
• What’s the process for getting devices to our patients?
• What type of ongoing support will we receive from Optimize Health?
• How quickly can I get started?
• Do you offer onboarding services if I don’t have staff members available for an onboarding event and ongoing onboarding?
• How does Optimize Health help with patient onboarding and launching an RPM program?
• What clinical results has Optimize Health achieved with RPM?
• What are the qualifications of the staff you use for monitoring?
• How do you bill for the monitoring service?
• How much time will my clinical staff need to invest in monitoring RPM patients?
• Does the Optimize platform track eligibility for billing the CPT® Codes?
• How are care team members alerted to high readings?
• How does your platform help us engage with patients?
• Is there a difference between electronic and patient self-reported reimbursement rates?
• What is an example of asynchronous communication, and how do you track it?
• Does the Optimize Health platform offer multichannel communication options?
• Are the devices included in the program?